#YouAsked: “What is Info-Santé and Info-Social? And How Can it Help Me or My Loved Ones?”

Info-Santé 811, option #1 is a free and confidential telephone consultation service that puts you in contact with a nurse in case of a non-urgent health issue. The service is available 24 hours a day, 365 days a year. Anyone living in Québec can call Info-Santé 811 (or 1-866-567-4036) for themselves or a family member.

A call with Info-Santé usually lasts about 12 to 16 minutes on average. An 811 nurse will evaluate your health situation and give advice based on your condition. They can answer your questions about your health and refer you to the most appropriate resource in the Outaouais region where you can receive care or required services.

Calling Info-Santé 811 often helps avoid going to a medical clinic or emergency room.

Examples of situations in which you can call Info-Santé 811:

You have a seasonal flu that persists several days and you are wondering if you should go see a doctor
Your child wakes up with a high fever and you are wondering if you should take them to emergency
You are wondering what to do in order to relieve itching and swelling caused by an insect bite
You have questions regarding health network resources

Info-Social 811, option #2 is a free and confidential telephone consultation service that promptly puts you in contact with a psychosocial intervention worker in the event of a psychosocial problem. The service is available 24 hours a day, 365 days a year. Anyone living in Québec can call Info-Social 811 (or 1-866-567-4036) for themselves or a family member.

Info-Social 811 professionals offer advice and may answer psychosocial-related question. When necessary, they may also direct you to a resource, such as a crisis centre, where you can receive care or the required services.

If you are in a crisis situation, a psychosocial intervention worker may send someone to your location in order to assist you immediately.

Examples of situations in which you can call Info-Social 811: